Useful Information

ADDITIONAL DRIVERS

Additional authorized operators can be added, for an additional charge, at the time of rental or at any rental location. The primary renter and each Additional Authorized Operator must be present to sign the rental agreement and must meet normal rental qualifications, such as showing a valid driver license, and meeting all age requirements.

AGE

Age 21-24 – May use Credit or Debit Card and meet all payment policies. Underage Charge will apply.

Local Renter Policies also apply.

CANCELLATION

THIRD PARTY BOOKINGS-

Certain sites require a Credit Card to Guarantee the reservation. If a cancellation should occur, you are subject to a one day rental charge for reservations not cancelled 24 hours in advance. You must contact the third party booking site in order to facilitate the cancelation.

PAY NOW RESERVATIONS

When you select a Pay Now option, the following will apply. Reservations will be honored for the entire day in which the rental is scheduled to be picked up. If you cancel a Pay Now reservation prior to 24 hours before the pick-up time, you will be subject to a $50 cancellation fee. If a Pay Now reservation is cancelled less than 24 hours prior to the pick-up time, you forfeit the entire amount of the reservation.

CDW

CDW

CDW (Collision Damage Waiver) is not insurance. It eliminates the renter and/or any authorized drivers from financial responsibility if the vehicle is involved in an accident. If the terms and conditions of the Rental Agreement are violated, CDW is void and the renter is fully responsible for all costs associated with the incident. If you decline CDW, you are responsible up to the full market value of the vehicle. CDW does not cover any third party`s or unauthorized driver’s. Theft, glass, tires, acts of God, and fees associated with the collection of the damages are not covered. Any incidents must be reported to local Police and a case number provided. Failure to do so will void CDW. CDW does not have a deductible.

AFTERMARKET ACCESSORIES

Installation of any aftermarket accessories to a rental vehicle is prohibited and immediately voids CDW. This includes, but not limited to, snow chains and trailer hitches.

OTHER INSURANCE/CREDIT CARD COVERAGE

Online travel sites and Credit Cards offer their own version of CDW and/or Liability Coverage. If you choose to select one of these products, please bring confirmation or proof of coverage to show at the counter. Purchase of these products does not relieve you from primary responsibility of damage to the vehicle or any liability incurred. Any valid claims that are refused by the Insurance carrier will be your responsibility.

DECLINING COVERAGE

The renter will be solely responsible for the vehicle itself and any third party claims made against it. Please check with your insurance agent for more information regarding your policy coverage.

DEBIT CARDS

DEBIT CARDS

Debit Cards which contain an AMEX / Discover / MasterCard / Visa logo are acceptable at time of rental provided the renter has a confirmed flight from the return location on the scheduled rental return date. Debit Cards will be charged for the estimated rental charges plus a $200 deposit at time of rental. Any unused deposit will be credited to the customer`s account within 3 to 5 business days of the rental return, subject to your bank`s processing guidelines.

Drivers License

Each Renter and Additional Driver must present a valid Driver`s License. The Driver`s License may not expire during the Term of the Rental.

International Renters must present an acceptable valid Driver License issued from your country of residence. The License must be valid for the entire rental period. If the License is in a language other than English, a certified English Translation or International Driver permit is strongly recommended. In all cases, a valid Driver License issued from your home country must be provided, whether or not you possess an International Driver Permit. You will not be allowed to rent with only an International Driver Permit.

EQUIPMENT

Child Seats Infant (CSI) -The infant seats are for infants from 5 to 20 pounds up to 26 inches long. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat. Infant seats are available for back seat use only.

Child Seat Toddler (CST) -Toddler seats are for children weighing from 20 to 40 pounds up to 40 inches tall. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat. Toddler seats are available for back seat use only.

Hand Control Right (HCR) /Hand Control Left (HCL) - Available at no additional cost. Must be reserved through the pick up location with 10 days advance notice. If advance notice is not given, equipment may be unavailable. Renters must bring their own parking permit as Advantage/EZ does not provide handicapped ID cards or car stickers. Advantage/EZ is able to provide hand controls on a variety of our rental cars. We will make every effort to provide our physically disabled customers with the vehicle of their choice.

Ski Rack/Snow Tires (SKV) - Ski equipped vehicles are available at select locations. This includes mud/all weather tires and ski racks. **CHAINS ARE NOT AVAILABLE**

GPS Travel Tablet (MTECH) - Portable GPS Plus systems are available at many locations.

GAS

Three refueling options are available to meet your needs.

1) FUEL NOW - you may purchase a tank of gas at the time of rental and return the vehicle with as little gas as you like. Please be aware that we are unable to issue a refund for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning.

2) FUEL LATER - You can let us refuel for you. You pay for the fuel required to replace the fuel you used and for the service and convenience of refueling the tank.

3) SELF SERVE -You refuel the tank yourself immediately prior to returning the vehicle. Pricing for each option varies and is available at the rental counter.

Insurance

Supplemental Liability Insurance (SLI) is available for an additional daily charge for each rental day. Supplemental Liability Insurance (SLI) is a secondary insurance product that picks up where primary liability (state statutory limits) leaves off. When combined with primary liability coverage, SLI provides the renter and any authorized driver up to $1,000,000 of liability protection for third party claims due to bodily injury or property damage. In order for SLI to pay on a claim, however, the state statutory limits must first at least be satisfied. The policy will respond only after all other available insurance has been exhausted.

OTHER INSURANCE/CREDIT CARD COVERAGE

Several online travel sites and Credit Cards offer their own version of CDW and/or Liability Coverage. If you choose to select one of these products, please bring confirmation or proof of coverage to show at the counter. Please note that purchase of these products does not relieve you from primary responsibility of damage to the vehicle or any liability incurred. Any valid claims that are refused by the Insurance carrier will be your responsibility.

Personal Accident Insurance (PAI) coverage is available in combination with Personal Effects Coverage (PEC) for an additional daily charge for each rental day. PAI coverage: Benefit Schedule Renter/Each Passenger Accidental Death USD 250,000.00 / USD 100,000.00 Accidental Medical Expenses (reimbursed) not to exceed USD 2,500.00 Ambulance Expenses not to exceed USD 500.00. Total benefits for any one accident are limited to USD 458,000.00 and are payable in addition to any other coverage for which you, authorized drivers or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car.Your passengers are also covered, but only for incidents occurring while they occupy the Advantage rental car.

Personal Effects Coverage (PEC) offered in combination with PAI, is an option that insures against risk of theft or damage to help protect your personal belongings while renting from Advantage. The maximum coverage per person is USD 750.00 with the maximum total benefit for any one occurrence, regardless of the number of persons, being USD 2,000.00. There is no deductible for PEC.

PAI and PEC are not available separately and must be taken in combination.

Some exclusions and coverage conditions will apply. Please see counter agent and brochure for terms and conditions of the above products.

LOCAL RENTERS

LOCAL RENTERS ARE DEFINED AS LIVING WITHIN A 65 MILE RADIUS OF THE RENTING LOCATION.

LOCAL RENTER VEHICLE EXCLUSIONS

Local Renters are limited to renting the following car classes sizes Economy (ECAR), Compact (CCAR), Intermediate (ICAR), Standard (SCAR), Full size (FCAR), Intermediate SUV (IFAR) Minivan (MVAR), and Premium Vans (PVAR).

ONE-WAY

A Drop Fee is assessed for renting a vehicle at one of our rental locations and returning it to a different rental location. The cost of this fee varies depending on the renting and returning location.

OPTIONAL PROTECTION PRODUCTS

Supplemental Liability Insurance (SLI) is available for an additional daily charge for each rental day. SLI is a secondary insurance product that picks up where primary liability (state statutory limits) leaves off. When combined with primary liability coverage, SLI provides the renter and any authorized driver up to $1,000,000 of liability protection for third party claims due to bodily injury or property damage. In order for SLI to pay on a claim, however, the state statutory limits must first at least be satisfied. The policy will respond only after all other available insurance has been exhausted.

Personal Accident Insurance (PAI) coverage is available in combination with Personal Effects Coverage (PEC) for an additional daily charge for each rental day. PAI coverage: Benefit Schedule Renter/Each Passenger Accidental Death USD 250,000.00 / USD 100,000.00, Accidental Medical Expenses (reimbursed) not to exceed USD 2,500.00, Ambulance Expenses not to exceed USD 500.00. Total benefits for any one accident are limited to USD 458,000.00 and are payable in addition to any other coverage for which you, authorized drivers or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car. Your passengers are also covered, but only for incidents occurring while they occupy the Advantage rental car.

Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of theft or damage to help protect your personal belongings while renting from Advantage. The maximum coverage per person is USD 750.00 with the maximum total benefit for any one occurrence, regardless of the number of persons, being USD 2,000.00. There is no deductible for PEC.

Please note that PAI and PEC are not available separately and must be taken in combination.

Some exclusions and coverage conditions will apply. Please see counter agent and brochure for terms and conditions of the above products.

Loss Damage Waiver (LDW) is available for purchase at the time of rental. In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use. If your responsibility differs in the state in which you rent, it will be stated in Paragraph 4 of the Rental Agreement.

Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Advantage for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft.

OTHER

PET POLICY

Pets are allowed to ride in the vehicles with no additional fees. Renters are responsible for any damage caused by the pet, and to avoid cleaning charges, vehicles should be returned clean and free of pet hair. Renters with service animals will not be subject to any additional deposits.

Payment

CARDS Accepted:

CREDIT/CHARGE Cards accepted: American Express / MasterCard / Discover / China UnionPay / Visa / BankAmericard / Optima Amex .

DEBIT cards must have AMEX / Discover / MasterCard / or Visa logo. We must be able to verify a confirmed flight reservation from the return location specified on the Rental Agreement on the scheduled rental return date.

Stored Value/Prepaid Cards/Gift Cards with or without Visa/Mastercar/Discover/AMEX logos are not acceptable at time of rental. They may be used at time of return for final settlement of charges.

Cash is accepted at time of return only.

DEPOSIT Requirements:

CREDIT CARD: An authorization for the estimated amount of rental charges plus $200 must be obtained at the time of rental. Full charges will be processed upon return.

DEBIT CARD: The total of estimated amount of rental charges plus $200 will be charged at time of rental. Any unused deposit on a Debit Card will be refunded within 3 to 5 business days, subject to your issuing bank crediting policies.

THIRD PARTY BOOKINGS: An acceptable Credit or Debit Card must be presented even if all or part of the rental has been paid to a third party. The Credit or Debit Card is subject to the same Deposit requirements stated here.

PREPAID RESERVATIONS

1.Pay Now availability and amount of discount will vary depending on location, length and date of rental; discount will not apply in all cases. Blackouts may apply.

2.No refunds or credits for unused rental days.

3.Pay Now rates cannot be combined with any promotional offer, voucher or certificate.

4.Pay Now discounts apply to base rates only. All taxes and fees, or any Optional services, if accepted, must be paid locally at time of rental.

5.Changes to a reservation must be done at Advantage.com using the "Modify/Cancel" option. Any changes to the reservation may impact the rental charges. If a pay now reservation is cancelled, a $50 cancellation fee will be assessed. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the entire prepaid amount will be forfeited. The same credit card used for the original reservation will need to be re-entered for any changes.

6.Approximate rental charges are based on available information at the time of reservation for renters age 25 and older. For minimum age requirements please see "Rental Qualifications and Requirements". Additional daily charges will apply for renters under age 25.

7.When renting the vehicle at the counter, you must produce the same credit card with which you paid online and your Driver’s License. The credit card used must be in your name.

8.All rentals are subject to Advantage standard terms and conditions of the Advantage Rental Agreement in effect at time and place of rental.

9. Please print your prepay confirmation and present at the counter.

RULES

Inclusive Rate Products:

Renter must have an International Driver`s License to qualify for rates that include CDW and/or SLI. International is any License outside of the 50 states, Puerto Rico, and Guam.

SHUTTLE

Advantage at Honolulu International airport is located in the RENTAL CAR CENTER across the street from baggage claim D through G. There are marked cross walks at baggage claim E and F, please proceed walking across to the RENTAL CAR CENTER, there will NOT be shuttle pick up in this area. For inter-island travelers or Hawaiian Airline customers, shuttle pick up will be outside of the commuter terminal and the center median across from baggage claim “B”. Shuttle will come by every 5~10 minutes.

SMOKING

-SMOKING POLICY- We provide and implement a no smoking policy for all vehicles in the fleet. If the Vehicle is returned smelling of smoke from any source, you will be charged a smoke cleaning fee of up to $250 to remove the smoke odor.

TOLL ROADS AND FEES

E-Z Toll

Renters can opt into the E-Z TOLL program which allows for quick by-pass of unmanned and manned toll booths. A Daily Fee which includes the price of the tolls will be charged. E-Z TOLL must be accepted at the time of pickup and be applied for the entire length of the rental. If E-Z TOLL is not accepted and a toll violation occurs on the rental, an admin fee will apply.

Other Violations

If E-Z TOLL is not accepted and in the case of other traffic and vehicle violations (besides tolls), the following applies. The renter is liable for payment for all traffic and vehicle violations plus an administrative fee per violation. These violations include but are not limited to: all toll fines (including the use of all cashless toll roads without the purchase of E-Z TOLL) parking violations, traffic fines, moving violations and any other violation captured by camera or by ticket. The renter acknowledges that each violation amount will be charged to the credit card or billing account. The renter also acknowledges that a separate administrative fee per violation will be charged to the credit card or billing account.